Legal

Privacy Policy

Last updated: June 2026 · NDPR compliant · Nigeria

In plain terms: We collect only what we need to run the platform. We never sell your data. Runner location is only shared during active errands. You can delete your account and all data at any time.
Contents
  1. Information we collect
  2. How we use your information
  3. Location data
  4. Data sharing
  5. Data security
  6. Your rights (NDPR)
  7. Contact
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Information we collect
Your name, contact info, location during errands, and ID documents (runners only).

We collect information you provide directly and information generated by your use of the platform:

  • Account data: Name, email address, phone number, and password (hashed).
  • Errand data: Pickup and drop-off addresses, errand descriptions, photos, and messages with your runner.
  • Identity verification (runners only): NIN, government-issued ID, and selfie for KYC compliance.
  • Location: GPS location while an errand is active. We do not track location in the background.
  • Device and usage: App version, device type, and feature usage to improve the platform.
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How we use your information
To run the platform: match errands, process payments, verify runners, and send updates. We never sell your data.
  • Match customers with available, verified runners nearby.
  • Process payments, hold escrow, and release funds after delivery.
  • Verify runner identity for the safety of all users.
  • Send errand status updates, payment confirmations, and security alerts.
  • Detect and prevent fraud, and investigate disputes.
  • Improve platform features based on aggregate usage patterns.

We do not sell your personal data to third parties. Ever.

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Location data
Runner location is only shared with your customer during an active errand. We don't keep it after.
  • Runner GPS location is shared with the matched customer only while an errand is active.
  • Customer pickup and drop-off addresses are shared with the matched runner only.
  • Real-time location data is not retained after an errand is marked complete.
  • Location is never collected when the app is in the background.
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Data sharing
We share data only with payment processors, KYC providers, and when required by Nigerian law.

We share your data only in the following limited circumstances:

  • Payment processors (Paystack, Flutterwave): To complete transactions and verify card payments.
  • Identity verification providers: To complete runner KYC checks as required by law.
  • Legal obligations: When required by Nigerian law, a court order, or to protect the rights and safety of users.

We do not share data with advertisers, marketing platforms, or data brokers.

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Data security
HTTPS everywhere, hashed passwords, PCI-compliant payment processing.
  • All data is encrypted in transit using HTTPS/TLS.
  • Passwords are hashed using bcrypt and are never stored in plain text or retrievable by staff.
  • Payment data is processed by PCI-DSS compliant providers — we do not store card numbers.
  • Access to user data within Run Errands is restricted to staff who need it to provide support.
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Your rights (NDPR)
You can access, correct, or delete your data anytime. Deletion happens within 30 days.

Under the Nigeria Data Protection Regulation (NDPR), you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete data.
  • Deletion: Request deletion of your account and personal data. We will process this within 30 days. Some data may be retained for legal compliance.
  • Portability: Request your data in a machine-readable format.
  • Objection: Object to specific uses of your data by contacting us.

To exercise any of these rights, email privacy@runerrands.com. We respond within 5 business days.

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Contact
Questions about your data? Email privacy@runerrands.com.

For privacy questions, data access requests, or deletion requests:

We respond to all data requests within 5 business days.

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